FAQ / Help

We recommend discussing your goals and management style with an ABS artificial insemination specialist to ensure the best solution can be implemented. In addition, we suggest following our handling procedures and protocols, as outlined in the following guide.

There are several ways you can find products on our store.

1. Type in the Name, Stud Code or Registration number of the bull you’re looking for. 

A match for what you have typed will be returned which will indicate the type of product and breed as well

Click the row if it matches what you want, or click the red Search button to show the full list of products that match your search

2. Use the menu. Products are grouped by category and then, where appropriate, breed.

3. If you are still not finding what you need – please contact us at 1-888-785-7883 ext. 1 and we will do our best to help you find what you are looking for.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

A unit of semen brings no real value to a dairy farmer unless it results in a cow getting pregnant with a female calf. A healthy heifer needs to be born and only then can genetic progress be seen. That’s where the value is found.

At a time when efficiency is crucial on dairy farms, producers need to reduce their variables. Creating pregnancies with conventional semen is like flipping a coin – the odds of getting a male or female calf are generally the same.

Using Sexcel, customers have the power to decide with, as much precision as biology and technology currently allows, which part of the herd will pass on their genetics and make replacement heifers for the next generation.

Sexcel provides a high probability of success. Observations using ABS Global’s Real World Data® (RWD™) index demonstrated that Sexcel achieves a 90% relative conception rate to conventional semen.*Results vary according to management, environment and animal.

Sexcel Sexed Genetics is available for: Holstein, Jersey, and Norwegian Red.

Your credit card will be charged within 24 hours from the time your item(s) have shipped.

Please verify within 24 hours of carrier confirmed delivery, the accuracy of your order. We strive to make every shipment accurate. In the unforeseen circumstance that there is a discrepancy with the product received and the packing slip, please contact Customer Service at 1.888.785.7883 ext. 1. Once verified, please immediately remove the product from the shipper.

Attached to your paperwork, you will find a return label. The return label is a part of our process for returning shippers. Please place the return label directly over the shipping label or remove the original shipping label from the outside of the shipper shell. Secure the lid on the shipper with a plastic zip-tie.

The final step will ensure the shipper is returned to ABS Canada, please choose one of the options listed below.

1. Call ABS Customer Service- 1.888.785.7883 ext. 1
2. Arrange for a pick up by calling Purolator – 1.888.7447.123 (1.888.SHIP.123). Follow the prompts.
3. Drop the shipper off at a Purolator designated return location. To find a location near you please visit http://www.purolator.com and go to FIND SHIPPING CENTRE
4. Give it to a Purolator driver, be sure to discuss with the driver a designated area of returns and for pick-ups to avoid confusion.

A non-refundable fee of $50.00 will be charged for all shippers not returned within 30 days of shipment. Shippers not returned within 60 days from time of shipment will be charged an additional $1000.00 fee.

If you encounter any obstacles or have questions please contact Customer Service at 1.888.785.7883 ext 1 and we will be happy to assist you.

We do not currently offer shipping outside of Canada for this Store

Click the “View Accounts” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Tracking Number, check with the shipper to confirm that your packages were delivered. If your packages show a status of “delivered”, please contact customer service for assistance.

Click the “View Account” link at the top right hand side of our site to check your orders status.

Please contact us to make any changes to your order.

Click the “View Account” link at the top right hand side of our site to track your order.

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service at 1-888-785-7883  ext. 1 for assistance.

1) Click the Register link at the top right side of our site.
2) Fill in the form and Click “Create Account”
3) We will send you an email that contains a link that you must click to complete the registration process

If you have any issues creating an account, please contact us

Click the “View Account” link at the top right hand side of our site to edit your account information.

Please click here for more information on returning an item

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the Login link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password?

Click on that link and follow the instructions

If you still have problems please feel free to contact us.

 If you feel that you have received the wrong product, please contact customer service at 1-888-785-7883 ext. 1 within 72 hours of receiving the product.

See our Terms & Conditions for complete details regarding our return policy.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Please call Customer Service at 1-888-785-7883  ext. 1